Emu Oil Country Divine

Store Policies

Shipping & Delivery

Orders placed on our site are processed Monday through Friday, excluding holidays throughout the calendar year.  We make every effort to ship products as quickly as possible after an order is received.  Please note that selecting an expedited service (UPS Next Day, UPS 2nd Day, etc.) may reduce the time an order spends in transit, but does not guarantee the order will ship on the same date the order is placed.  Shipping costs are determined by weight of the order, cost of insurance (if necessary), and the carrier most appropriate for delivery. 

We regularly use both UPS and the US Postal Service depending on which is least expensive. All orders being sent to a PO Box must ship by U.S. Postal Service.  The number of transit days shown for Priority Mail® shipments is only an estimate given by the US Postal Service, as Priority Mail® is not a service with guaranteed delivery times.  Orders shipped by UPS will always be sent by ground service, unless otherwise requested by the customer.

COD (Cash on Delivery) is not a normal practice and must be approved in advance. Please call if you have questions.

Orders can be shipped to someone other than the person ordering (if requested). If so, we will include only a packing slip (this contains no pricing information). We will then mail the full invoice or receipt to the originating customer for their records.

We will not falsify value on international orders.  All orders will be shipped with accurate value on all shipping forms.

Free Shipping offers are for United States shipments only.

 

International Shipping

International customers are responsible for any and all customs fees, import duties, brokerage fees, and taxes.  These costs are not included in the item price or shipping charges shown for your order.  Please check with your country's customs office and the shipping company (UPS or USPS) to determine what these additional costs will be prior to purchase.  Customs fees, import duties, brokerage fees, and taxes are typically collected by the shipping/postal company upon delivery or when you pick up the item at your local shipping/postal center.

Please do not request that we label your retail purchase as a gift or sample or at a lower value, as we cannot accommodate such requests.



Privacy & Security

Please see our privacy policy for full details.



Returns & Replacements

At LB Processors, your satisfaction is guaranteed.  If you are not completely satisfied with your purchase, you may return any unused product within 30 days of the original invoice date.  After 30 days, only unopened products will be accepted for refund and will be charged a 20% restocking fee.  Shipping and handling charges are non-refundable.  If you originally received free shipping and are returning a portion of an order which results in no longer qualifying the original package for free shipping, costs for the original shipping will be charged against the total product refund.  

Products must be shipped back to:  LB Processors, 1864 Mosley Ferry Road, Chapmansboro, TN  37035. Refunds will be issued upon receipt and condition of the returned products.  All refunds of the product cost will be credited back to the original credit/debit card on which the product was charged.  You will receive a receipt of refund in the mail for your records.

 

Ordering

LB Processors accepts orders by Internet, phone, or in-person for walk-in customers. We make every effort to ship orders on the same or next business day. We do not retain credit card numbers, but all contact information (address, phone number, email address, and fax number) will be kept on file. All orders will be shipped using the lowest cost carrier and method of delivery, unless otherwise specified.



Payment, Pricing & Promotions

LB Processors accepts Visa, Master Card, American Express, Pay Pal, wire transfers, checks, and money orders. There are three levels of pricing; retail, individual pack wholesale, and bulk wholesale.

  • Retail Pricing will be charged for all orders smaller than 1 case
  • Individually packed wholesale is 1 or more cases, 2 gallons, 4 pints, or 4 quarts
  • Bulk wholesale will be charged for 5 gallon buckets or 55 gallon drums

Promotions and pricing are subject to change at any time. All charges will be made in US Dollars.